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Last Updated on February 16, 2025
A bellboy is a frontline hotel staff, particularly in luxury accommodations ranging from 5-star hotels to deluxe resorts. Those familiar with high-end hospitality understand the importance of bellboy services in enhancing the guest experience.
In the Gulf region, this role is widely known as a bellboy, whereas in Western countries, the same position is often referred to as a room attendant.
This post provides a comprehensive bellboy job description for CV and outlines the bellboy duties and responsibilities for those interested in this career path.
What is a Bellboy?
A bellboy is a hotel staff member responsible for assisting guests with luggage, and valet services, and providing key information about hotel facilities.
Acting as the first and last point of contact, they play a critical role in shaping guests’ impressions of the hotel’s professionalism and hospitality standards.
Bellboy Job Description for CV
Highlight these key points when crafting your CV:
- Greet guests upon arrival, assist with luggage, and escort them to rooms.
- Manage valet parking, luggage storage, and delivery of items (parcels, messages) to guest rooms.
- Provide information on hotel amenities, local attractions, and dining options.
- Ensure lobby/entrance areas are clean, organized, and visually appealing.
- Collaborate with the front desk, concierge, and bell captain to address guest needs.
- Adhere to health, safety, and protocol standards for guest and staff safety.
Bellboy Duties and Responsibilities
1. Guest Arrival & Departure:
- Warmly welcome guests at the entrance and assist with luggage during check-in/check-out.
- Escort guests to rooms, explaining in-room features and hotel facilities (e.g., pool hours, dining options).
- Inspect vacated rooms for forgotten items and coordinate with a reception for lost property.
2. Luggage & Valet Management:
- Safely transported and tagged luggage, ensuring proper storage in the hotel’s baggage room.
- Handle valet parking requests, including parking/retrieving vehicles efficiently.
- Assist with transferring luggage between rooms upon guest requests.
3. Guest Relations & Communication:
- Memorize names of VIPs, repeat guests, and long-term visitors; greet them warmly (e.g., “Welcome back, Mr. Smith!”).
- Relay guest requests (e.g., wake-up calls, taxi bookings) to relevant departments promptly.
- Provide clear directions to local attractions, transport hubs, and event venues.
4. Operational Support:
- Maintain cleanliness and order in the lobby, baggage room, and entrance areas.
- Report equipment malfunctions or safety hazards to the bell captain/front office.
- Attend pre-shift briefings and training sessions to stay updated on hotel operations.
5. Physical & Safety Requirements:
- Lift/carry items up to 80 lbs, stand/walk for extended periods, and perform tasks requiring bending or twisting.
- Follow safety protocols for equipment use and emergency procedures.
Skills & Experience Required
- Experience: 1–3 years in roles like bellman, valet driver, or hotel porter.
- Licenses: Valid driver’s license (for valet services).
- Communication: Fluency in English (additional languages are a plus).
- Ability to communicate effectively both verbally and in writing
- Strong customer service skills with a professional attitude.
- Traits: Professional demeanor, problem-solving skills, and physical stamina.
Why This Role Matters
A bellboy isn’t just a luggage handler—they’re ambassadors of the hotel’s brand. From ensuring smooth arrivals to leaving guests with a lasting positive impression, their attention to detail and service excellence directly impact guest satisfaction and loyalty.
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